Shipping policy
Thank you for shopping with Thread Bazaar. We are committed to getting your order to you safely and as quickly as possible.
1. Order Processing Time
Orders are typically processed within 5-7 business days after order is placed.
During sales, holidays, or periods of high order volume, processing may take slightly longer. If there is a significant delay with your order, we will do our best to notify you.
Please note that weekends and public holidays are not counted as business days.
2. Shipping & Delivery Times
After your order has been processed, it will be shipped using our available shipping partners.
Estimated delivery times are:
-
Standard Shipping: [5–7 business days]
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs clearance, weather conditions, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout.
From time to time, we may offer free shipping promotions or discounted shipping rates. Any applicable promotion will be clearly displayed on our website.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow 48 hours for tracking information to become active after the shipment has been dispatched.
You can use the tracking number to monitor your package's progress.
5. Incorrect or Incomplete Shipping Address
Please make sure your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address and the package cannot be delivered, please contact us as soon as possible at support@threadbazaar.in.
Once an order has been shipped, we may not be able to change the delivery address.
If the package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
6. Delayed or Lost Packages
While we work with reliable shipping partners, delivery delays can occasionally occur.
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If your tracking information has not been updated for 7 business days, contact us at support@threadbazaar.in, and we will help investigate the shipment.
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.
7. Damaged Packages
If your package arrives damaged, please contact us within 24 hours of delivery.
Please provide:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
- A brief description of the issue
We will review the information and work with you to determine the appropriate resolution.
8. Multiple Items in One Order
If your order contains multiple products, they may be shipped separately depending on product availability, fulfillment location, or our shipping partners.
You may therefore receive multiple packages for a single order.
You will receive tracking information for each shipment when available.
9. Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
Email: support@threadbazaar.in
Store: Thread Bazaar
Website: threadbazaar.in
We are happy to assist you with any shipping-related questions.
Thank you for shopping with Thread Bazaar!