Frequently Asked Questions
Orders & Products
How can I place an order?
Browse our collections, select the product you want, choose the required size or variant, and click Add to Cart. Proceed to checkout, enter your delivery details, choose your preferred payment method, and place your order.
How do I choose the right size?
Please check the size chart available on the product page before placing your order. If you are between sizes, we recommend checking the measurements carefully to choose the best fit.
Can I order multiple products together?
Yes. You can add multiple products to your cart and place them together in a single order.
Are the products on Thread Bazaar genuine?
Yes. We aim to provide quality products and accurate product information. Product details, images and specifications are provided on the respective product pages.
Payment & COD
Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available on eligible orders and locations. Availability will be shown during checkout.
What payment methods do you accept?
We accept the payment methods available at checkout, including online payment options and Cash on Delivery where eligible.
Is online payment safe?
Yes. Online payments are processed through secure payment gateways. We do not store your complete card or banking details.
Shipping & Delivery
Do you offer free shipping?
Free shipping is available on eligible orders as per the shipping terms displayed on our website. Please check the shipping information at checkout for the applicable charges.
How long will my order take to arrive?
Delivery time depends on your location and the shipping service used. The estimated delivery timeline will be shown during the ordering process or communicated after your order is placed.
Can I track my order?
Yes. Once your order has been shipped, tracking information will be provided when available. You can also use the Order Tracking option on our website.
Do you ship across India?
Yes, we aim to deliver across India wherever our shipping partners provide service.
What happens if my order is delayed?
While we work to ensure timely delivery, delays can occasionally occur due to courier issues, weather, operational delays or other circumstances. If your order is delayed significantly, please contact our support team.
7-Day Replacement
Do you offer returns or replacements?
Thread Bazaar does not offer returns. However, eligible products can be requested for replacement within 7 days of delivery, subject to our Replacement Policy.
What if I receive a damaged, defective or incorrect product?
Please contact us as soon as possible after delivery with your order details and clear photos/videos showing the issue. Our team will review your request according to our Replacement Policy.
Can I request a replacement for the wrong size?
Size-related replacement requests are subject to the conditions mentioned in our Replacement Policy. Please check the policy before placing your order and contact us within the eligible replacement period if applicable.
How do I request a replacement?
Contact our support team with your order number and details of the issue. Please provide clear photos or videos where required so that we can review your request.
What condition should the product be in for replacement?
The product must meet the conditions specified in our Replacement Policy. Items may need to be unused, unworn and in their original condition with applicable tags and packaging intact.
Order Changes & Cancellation
Can I cancel my order?
Cancellation requests depend on the status of your order. Please contact us as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may not be possible.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your delivery address. Address changes may not be possible once the order has been processed or shipped.
Still have questions?
We're here to help. If you can't find the answer you're looking for, contact our support team and we'll be happy to assist you.